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After the passing of my Mother In Law, we wanted to get the Grand Kids a keepsake. We found your site and proceeded to place our order. Twice I called and your staff were extremely helpful, patient and knowledgeable. We received our item, and one of them we were unhappy with . You replaced it in just a few days, and we were so happy to have them all in time for Christmas. Thank you for excellent service. Will highly recommend.